Terms and Conditions

Aldermere Collective Terms & Conditions

Last Update Date: 8.28.26

Welcome to Aldermere Collective ("Aldermere," "we," "us," or "our"), a brand operated by Parcell Farms LLC, doing business as Aldermere ("Parcell Farms LLC DBA Aldermere"). These Terms & Conditions govern the use of our website, services, and all purchases made through Aldermere.

By placing an order with Aldermere, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not place an order.

1. Product Categories

Aldermere may offer products including, but not limited to:

  • Women's apparel
  • Coordinated sets
  • Accessories
  • Seasonal and limited collection drops

Each product category may be subject to different conditions, fulfillment methods, and limitations as outlined below.

2. Product Descriptions & Accuracy

We make every effort to accurately represent our products through photography, descriptions, and sizing guidance. However:

  • Colors may appear slightly different depending on your screen or device
  • Fabric may vary slightly batch to batch
  • Fit may vary slightly by style, cut, and body type

We encourage customers to consult our sizing guide before purchasing, as we are unable to guarantee fit for every body type or garment.

3. Sizing

Aldermere currently offers different sizes.

  • Please review our size chart prior to ordering, as we are not responsible for sizing issues resulting from a customer selecting the wrong size
  • Exchanges for size issues are subject to the Returns & Exchanges section below

4. Limited & Drop-Based Inventory

Many Aldermere items are released in limited quantities as part of collection drops, live sales, or restocks.

  • Sold-out items are not guaranteed to be restocked
  • We reserve the right to limit quantities per customer during drops or live sales
  • Orders placed during a live sale are confirmed on a first-come, first-served basis and are not guaranteed until payment is processed

5. Shipping & Fulfillment

  • Aldermere reserves the right to delay, reschedule, or hold shipments when necessary to fulfill an order accurately
  • Processing times will be listed at checkout or on our shipping policy page and may vary during high-volume drop periods
  • Aldermere is not responsible for shipping delays, mishandling, or loss caused by the carrier once a package has been accepted for transit
  • Customers are responsible for providing accurate shipping information; Aldermere is not responsible for packages delayed, lost, or misdelivered due to incorrect address information provided at checkout

6. Cancellations

Orders may not be canceled once they have entered processing or been packaged for shipment. Please contact us as soon as possible if you need to request a cancellation, and we will accommodate this where possible.

7. Returns, Exchanges & Refunds

For hygiene, quality, and inventory reasons:

  • Items must be unworn, unwashed, and in original condition with tags attached to be eligible for return or exchange
  • Final sale items (including clearance, drop-exclusive, and clearly marked final sale items) are not eligible for return or exchange
  • Refunds, store credit, or exchanges will be issued according to the timeframe and method outlined in our Shipping & Return Policy

Aldermere reserves the right to refuse a return that does not meet these conditions.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Please contact us within 3 days of delivery at contactus@shopaldermere.com
  • Include your order number and clear photos of the item and its condition

Claims that meet these requirements will be reviewed and resolved at Aldermere's discretion through one of the following: replacement (if available), store credit, or refund.

9. Care Instructions

Garment care instructions are provided on product pages and/or garment tags. Aldermere is not responsible for damage resulting from improper washing, drying, or care of a garment once it has been received.

10. Customer Responsibilities

By placing an order, the customer agrees to:

  • Provide accurate contact and shipping information
  • Review sizing and product details prior to purchase
  • Follow provided garment care instructions
  • Reach out promptly regarding any order issues

11. Chargebacks & Payment Disputes

We ask that customers contact us directly if there is an issue with an order so we have the opportunity to review and address it appropriately. Unsupported or improper chargebacks may be formally disputed using order records, shipment documentation, policy acceptance, and communication history.

12. Limitation of Liability

To the fullest extent permitted by law, Parcell Farms LLC, DBA Aldermere, shall not be liable for any indirect, incidental, consequential, or special damages arising from any purchase, use, or ownership of products sold through Aldermere.

Aldermere's total liability, if any, shall not exceed the original purchase price paid for the affected product.

13. Website Use

13.1 Intellectual Property All content on this website, including text, images, graphics, branding, logos, product descriptions, and educational materials, is the property of Parcell Farms LLC, DBA Aldermere, and may not be copied, reproduced, or used without written permission.

13.2 Website Accuracy We make every effort to provide accurate and current information, but we reserve the right to correct errors, update pricing, modify listings, change policies, or adjust availability at any time without prior notice.

13.3 Acceptable Use Unauthorized use of this website, fraudulent activity, misuse of content, or interference with website functionality is prohibited.

14. Right to Refuse Service

Aldermere reserves the right to refuse service, cancel orders, limit quantities, or decline future transactions at our discretion, including but not limited to situations involving harassment or abusive behavior, repeated policy violations, or fraud concerns.

15. Privacy

Use of our website and services is also subject to our Privacy Policy.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to conflict of law principles.

17. Disputes

Any dispute arising from the use of this website or a purchase from Aldermere shall first be attempted to be resolved informally through direct communication.

If a dispute cannot be resolved informally, Parcell Farms LLC, DBA Aldermere, reserves the right to pursue resolution through the appropriate legal or arbitration channels available under Ohio law.

18. Updates to These Terms

Aldermere reserves the right to update or modify these Terms & Conditions at any time. The most current version will always be posted on our website.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:

Parcell Farms LLC, DBA Aldermere 📧 contactus@shopealdermere.com