Return Policy

Aldermere Collective Return Policy

Effective Date: 8.28.26

At Aldermere Collective ("Aldermere," "we," "us," or "our"), a brand operated by Parcell Farms LLC, doing business as Aldermere ("Parcell Farms LLC, DBA Aldermere"), we want you to love what you order. This policy outlines how returns, exchanges, and refunds are handled.

By placing an order with Aldermere, you acknowledge and agree to the policy outlined below.

1. Return Window

  • Returns must be submitted and postmarked (placed in the mail) no later than 14 days from the date you received your item
  • The 14-day window begins on the delivery date as recorded by the carrier's tracking information
  • Items returned or postmarked after the 14-day window will not be accepted and will be returned to the customer at their expense, or held as store credit at Aldermere's discretion

To start a return, contact us at returns@shopaldermere.com with your order number before shipping the item back.

2. Return Eligibility

To be eligible for a return, items must be:

  • Unworn, unwashed, and unaltered
  • Free of stains, odors (including perfume, smoke, or deodorant), pet hair, and makeup
  • In original condition with all original tags attached
  • Returned in the original or equivalent protective packaging

Aldermere reserves the right to deny a return and send the item back to the customer, without refund, if it does not meet these conditions.

3. Non-Returnable / Final Sale Items

The following are not eligible for return, exchange, or refund:

  • Final sale, clearance, or clearly marked discount items
  • Drop-exclusive or limited-release items marked as final sale at checkout
  • Intimates, swimwear, or bodysuits (for hygiene reasons)
  • Accessories (including jewelry) unless received damaged or defective
  • Gift cards
  • Items purchased through a live sale, unless otherwise stated at the time of sale

4. Damaged, Defective, or Incorrect Items

If you receive an item that arrived damaged, defective, or that is not what you ordered:

  • Contact us within 48 hours of delivery at contactus@shopaldermere.com
  • Include your order number and clear photos of the item, the damage or defect, and the shipping packaging

Verified claims will be resolved at Aldermere's discretion through one of the following: replacement (if available), store credit, or refund. Claims submitted after 48 hours, or without sufficient photo documentation, may not be eligible for resolution.

5. Ineligible for Refund

Refunds will not be issued in the following situations:

  • The return does not meet the eligibility conditions in Section 2
  • The item is a final sale or non-returnable item as described in Section 3
  • The return was postmarked after the 14-day window
  • The item shows signs of wear, use, damage, or alteration not caused by Aldermere or the carrier
  • The customer simply changed their mind after the return window has closed (may be eligible for store credit only, at Aldermere's discretion, if within policy)

6. Incorrect Shipping Address

Aldermere is not responsible for orders delayed, lost, or misdelivered due to an incorrect, incomplete, or outdated shipping address provided by the customer at checkout.

  • No refunds, replacements, or store credit will be issued for orders affected by an incorrect address submitted by the customer
  • Please double-check your shipping address before completing checkout
  • If you notice an error immediately after placing your order, contact us right away at contactus@shopaldermere.com — we will do our best to correct it before the order ships, but cannot guarantee a change once an order has entered processing

7. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to an Aldermere error (e.g., damaged, defective, or incorrect item)
  • Aldermere is not responsible for return packages that are lost, delayed, or damaged in transit back to us
  • We recommend using a trackable shipping method and retaining your receipt/tracking number until your return has been confirmed as received and processed

8. Exchanges

  • Exchanges (e.g., for a different size) are subject to availability
  • If the requested size or style is unavailable, we will offer store credit or a refund in place of an exchange, per this policy
  • Exchange requests are subject to the same 14-day window and eligibility conditions as returns

9. Refund Method & Processing Time

  • Approved refunds will be issued to the original form of payment unless otherwise agreed
  • Please allow 5 business days from the date we receive your return for it to be inspected and processed
  • Once processed, it may take additional time for the refund to appear on your statement, depending on your bank or payment provider
  • Original shipping charges are non-refundable, except in cases of Aldermere error

10. Proof of Purchase

A valid order number or proof of purchase is required for all returns and exchanges. Items returned without proof of purchase may be refused or issued store credit at Aldermere's discretion.

11. Order Cancellations

Orders may not be canceled once they have entered processing or been packaged for shipment. Contact us as soon as possible if you need to request a cancellation, and we will accommodate this where possible.

12. Policy Updates

Aldermere reserves the right to update or modify this Return Policy at any time. The most current version will always be posted on our website and applies to orders placed after the effective date of the update.

13. Questions

If you have questions about a return, an order, or this policy, please contact:

Parcell Farms LLC, DBA Aldermere 📧 contactus@shopaldermere.com